Booking Policy

 

Payments 

  • All prices are in American Dollars USD including taxes (IGV) (GST).
  •  Bookings will be confirmed and held on receipt of a deposit to Cycle Peru, the deposit amount is $US 500.00 per person.
  • Methods of Payment: We accept Bank Deposit or credit card via paypal. Please note there is a $5 US processing charge per deposit on payments via credit card.
  • If these methods of payment do not suit, please make contact with us to discuss other options.
  • Your Balance is due 60 Days prior to the tour departure date.
  • The Balance of your trip is paid via bank deposit, direct into a USD account.  If you wish to pay your balance with credit card via Paypal, please note there will be a 2% surcharge for this service.  
  • If you wish to pay in NZ dollars we can offer this service, but please note there is a 2.5% currency conversion fee on the total NZD amount. Please contact us for more details on this service. 

 

Cancellation / Refunds

 

  • If cancellation occurs outside 60 days of the tour departure date you will forfeit your full deposit payment, but will receive a refund of any other additional payments made (apart from any payments that have been indicated to you as non-refundable).
  • Cancellations from 60-45 days will receive a 50% refund of the full amount paid. 
  • Cancellations within 45 days of departure will receive no refund. 
  • Cycle Peru has the right to change any part of the itinerary at any time, due to circumstances outside of our control, such as weather conditions, road conditions or social and/or political factors.

 

Transfers / Date change

 

  • Outside of 60 days prior to the departure date, transfers can be made without penalty, with the exception of those booked on the Lakes, Canyons and Inca trail tour, in this case a $250 USD penalty will be deducted from your payment as your Inca Trail permit is non-transferable or refundable. .

 

  •   If a transfer is requested between 60 and 31 days prior to the departure date a $250 USD penalty will be deducted from your payment. Any additional bookings that have been made by Cycle Peru on your behalf such as flights, hotels and tours with other operators will be transferred only at the discretion of Cycle Peru administration and any penalty amount will be dependent on the individual booking policy related to that item.   
  • If a transfer is requested within 30 days of departure a 50% penalty will be deducted from your payment.
  • If a transfer is requested within 10 days of departure 100% of your payment will be forfeited.
  • In all of the above transfer scenarios, your account balance left after the deduction of the appropriate penalty is only available as a transfer of credit towards your future trip with Cycle Peru and will not under any circumstances be refunded. If you require a refund please refer to our Cancellations / Refunds policy above.  

 

Travel Insurance

 

  • Travel insurance is not included in your trip cost. It is mandatory that you have full travel insurance; this must include personal injury, illness, and traveling cancellations, for all our tours to guard against the unexpected.

 

Single Supplement

 

  • All our trips are organized and priced on a twin/double share basis.
  • A Single Supplement is available at an extra cost for a guaranteed single room.
  • If you are traveling on your own and request a twin share, we will try to match you with a same sex rooming partner, if we are not able to find you a rooming partner by 60 days prior to the trip departure date you will be required to pay a single supplement for the trip. 

 

Responsibilities 

 

  • All participants take part at their own risk and agree to indemnify Cycle Peru against claims for loss or damage to personal property, personal injury (or death) and any claim arising from the participants own actions.
  • We shall not be liable for the theft of your bicycle (whether hired or not) or injury as a result of cycling, either on or off the road.

 

Cyclists

 

  • While we take great care to provide a safe cycling experience for you at all times, it is understood that a level of personal responsibility is taken by each client, and it is expected that all cyclists behave in a safe manner.
  • Your guiding staff have the right to advise you, and if need be can remove you from the cycling sections at any point if they feel you are endangering yourself or others with your actions.
  • If cyclists choose to bring their personal bike for a tour, they acknowledge that we take no responsibility for the condition of their bike. It is their own responsibility both before and during the tour to ensure that the bike they are bringing is in a safe condition to ride. 

 

Privacy

 

  • The information given in your booking will only be used by Cycle Peru. We will not pass on any information to third parties, except in the case of medical details, which may be passed on to medical staff in the event of an emergency.

 

In completing our booking request form you acknowledge that you have read, understood and agree to the above conditions and safety terms.